Shipping & Delivery

At San Rocco Italia, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Shipping & handling rates:

Currently, we only ship to Europe, UK, the United States, Canada, Australia, New Zealand, Japan, UAE, KSA, and a few other countries. If you would like shipping to a country not listed here, please contact us a [email protected] and we will do our best to accommodate you.

We offer FREE SHIPPING on most orders over €50 (excluding our leather goods, items in our Haute Couture collection, and certain other items indicated in the product descriptions, which have their own rates that will be calculated at checkout) to the UK, Canada, and Europe, excluding Madeira, Azores, Jersey, Guernsey, Isle of Man, Malta, and certain specific products (indicated on the product page). The shipment of our leather goods to Cyprus, Australia, New Zealand, Singapore, Malaysia, Japan, Puerto Rico and some other countries is also available. Certain products, including our leather goods have their own shipping rates, which will be calculated at checkout.

Sook sustainable products are subject to separate shipping & handling rates. These costs are calculated at checkout and displayed before you complete your order.

For orders to the United States the minimum order amount is €100, and we charge €30 for shipping and handling. Additional fees may be due on arrival and are the sole responsibility of the customer.

For most orders under €50, we charge €8 for shipping and handling. For the shipping of our leather goods to Canada, and the UK, if the total order value (excluding shipping) is less than €50, we charge €15 for the shipping and handling of the leather items in addition to €8 euros for the shipping and handling of the other item. For the shipping of our leather goods to Cyprus we charge €15, and to Puerto Rico we charge €30 for shipping and handling. For the shipping of our leather goods to Australia, New Zealand, Malaysia, Singapore, Japan, and South Korea, the cost is based on weight and will be calculated at checkout. The cost for shipping to Iceland will also be calculated at checkout, if available. Only leather products can be shipped to Jersey and special rates apply, which will be calculated at checkout. For other countries, shipping will be calculated at checkout, if available.

We are able to ship all of our leather goods and other certain items to Cyprus; however, we are unable to ship many other items to Cyprus due to the very high shipping costs. Please contact us if you would like to place an order to Cyprus to confirm whether or not shipping is possible before you place your order.

Items in our Outlet can only be shipped to addresses in the European Union.

If you would like items shipped to a country not listed above, please contact us for shipping rates and information.

Shipping rates for our leather products and items in our Haute Couture Collection:

Below you will find tables with the shipping rates for our leather products and items in our Haute Couture Collection. We aim to ship all orders for our leather products and items in our Haute Couture Collection within 1-2 business days of payment. If your country is not listed, please contact us at [email protected] for rates. In all cases, shipping rates are calculated at checkout. Estimated delivery times are calculated from the date of shipment and are usually quite accurate, but they are only an estimate. Delivery times may vary due to circumstances beyond our control. Days are business days, not calendar days.

Åland Islands, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Canada, United Kingdom

Shipping type	Order value	Estimated delivery time	Cost
Standard shipping	€0.00–€49.99 EUR	2-5 days (Europe) 3- 6 days (Outside Europe)	€ 8.00 EUR
Standard shipping	€50.00 EUR and up	2-5 days (Europe) 3- 6 days (Outside Europe)	Free
Express shipping	All orders	1-2 days (Europe) 2-3 days (Outside Europe)	€19.00 EUR

Portugal - Madeira and Azores

Order value	Estimated delivery time	Cost
All orders	1-5 days	€ 40.00 EUR

Kosovo

Order value	Estimated delivery time	Cost
All orders	5-10 days	€ 15.00 EUR

United States

Order value (min. €100)	Estimated delivery time	Cost
€100 and up	5-10 days	€ 30.00 EUR

Australia, New Zealand, Singapore, Indonesia, Thailand, Vietnam

Shipping weight	Estimated delivery time	Cost
0 kg - 1.8 kg	5-10 days	€20.00 EUR
1.9 - 4.4 kg	5-10 days	€25.00 EUR
4.5 - 9.9 kg	5-10 days	€50.00 EUR
10 kg and up	5-10 days	€100.00 EUR

South Africa

Shipping weight	Estimated delivery time	Cost
0 kg - 1.9 kg	5-10 days	€35.00 EUR
2 kg	5-10 days	€53.00 EUR
2.1 - 3.9 kg	5-10 days	€76.00 EUR
4 kg - 5.9 kg	5-10 days	€120.00 EUR
6 kg - 7 kg	5-10 days	€150.00 EUR

Brazil, Chile, Jamaica, Haiti

Order value	Estimated delivery time	Cost
All orders	5-10 days	€ 50.00 EUR

Curaçao, Albania, Georgia, Guadeloupe, Martinique, Puerto Rico, Mexico, Tunisia, Egypt, Pakistan,

Order value	Estimated delivery time	Cost
All orders	5-10 days	€ 30.00 EUR

India, Philippines, Kazakhstan

Order value	Estimated delivery time	Cost
All orders	5-10 days	€ 25.00 EUR

Japan, Taiwan, South Korea

Order value	Estimated delivery time	Cost
All orders	5-10 days	€ 45.00 EUR

Jersey, Guernsey, Isle of Man

Order value	Estimated delivery time	Cost
€0.00–€99.99 EUR	5-10 days	€ 25.00 EUR
€100.00 EUR and up	5-10 days	Free

Saudi Arabia, United Arab Emirates, Kuwait, Oman, Qatar, Bahrain, Lebanon

Shipping weight	Estimated delivery time	Cost
0 – 1.4 kg	5-10 days	€35.00 EUR
1.5 – 2.4 kg	5-10 days	€50.00 EUR
2.5 – 2.9 kg	5-10 days	€75.00 EUR
3 – 3.9 kg	5-10 days	€100 EUR
4 – 4.9 kg	5-10 days	€125 EUR
5 – 6 kg	5-10 days	€160 EUR

For larger orders to this region, please contact us at [email protected] for a shipping quote

Malta

Order value	Estimated delivery time	Cost
€0.00–€99.99 EUR	2-6 days	€ 10.00 EUR
€100.00 EUR and up	2-6 days	Free

Additional delivery information:

We source our products from several vendors within the US, Europe and Asia. This allows us to offer low prices and high-quality products with good design. Because we ship from multiple warehouses, the ETA varies depending on the product. All Tuscany Leather products are shipped from Italy via express courier (e.g. FedEx, DHL, UPS, etc.)

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. They process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. Most orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at destinations in the United States and approximately 21 to 30 business days to destinations in Europe but can take longer from time to time. The exception to this is Tuscany Leather products, which are all shipped using express courier services, such as FedEx or DHL, from Italy and usually arrive in about 3 business days to Italy, 5-6 business days to Europe and about 10 business days to the rest of the world.

PRE-ORDERS: If you have placed an order containing a pre-order item, the entire order will be on hold and dispatched once the pre-ordered item is available. If you would like an in-stock item to be shipped immediately, please place a separate order. Including it in the order with a "pre-order" item will cause a delay in shipment as it will be put on hold and dispatched with the pre-ordered item. Waiting times vary from item to item. Usually, the estimated waiting time is approximately 30-60 working days from the date of publication of the item. Once the item is available in our warehouse, your order will be dispatched within two days. Please contact us at [email protected] if you would like information concerning the expected availability date for a specific item.

CUSTOMS CLEARANCE AND RELATED FEES: Please be aware that delays may be imposed by your country’s customs clearance. San Rocco Italia is not responsible for paying any fees associated with import or charged by customs, such as, but not limited to: Customs Charges, Import Duty, Sales Tax, VAT, etc. These charges are the responsibility of the customer. All fees must be paid by the parcel recipient.

WRONG ADDRESS, NOT RECEIVED, UNCLAIMED, REFUSED, OR STOLEN ORDERS:

San Rocco Italia is not responsible for lost orders due to an incorrect or incomplete address provided by the customer, (this includes wrong apt/house number, wrong street, incomplete address information, etc.). San Rocco Italia is not responsible for unclaimed or refused orders. Please contact the mail carrier with your full name and tracking number.

If an order is returned to San Rocco Italia by the carrier due to an incorrect or incomplete address provided by the customer, or because the parcel is unclaimed or refused, the customer is responsible for any carrier return-to-sender charges (where applicable) and the cost to re-ship the order.

If the customer prefers to cancel the order, they must notify us in writing. Where we have been charged a carrier return-to-sender/holding fee, this at-cost fee may be deducted from any refund or store credit, where the order is eligible for a refund or store credit under our Returns & Refunds policy.

Any customs duties, taxes, or fees charged by customs authorities are non-refundable.

If a customer does not claim their order or refuses delivery, San Rocco Italia has the option of having the parcel(s) destroyed, in which case the customer will not receive any refund whatsoever.

San Rocco Italia is not responsible for orders not received if the shipping address provided is incorrect or incomplete. Please contact the carrier directly with your full name and tracking number to arrange delivery or collection.

If you notice an address error after ordering, please contact us as soon as possible. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been shipped.

If your order is marked as delivered on your tracking, but you did not receive it, we will assist you in filing a claim with the carrier. This request for assistance with a claim must be made within 7 business days from a package being marked as delivered.

***Please note that filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.***

Please reference the information and links below to learn more about the claims process for orders delivered to the United States.

For claims with UPS: https://www.ups.com/us/en/help-center/claims-support.page

- Claims with UPS can take up to 10 business days.

For claims with USPS: https://www.usps.com/help/claims.htm

- Claims with USPS can take up to 25-30 business days.

For claims with DHL: http://www.dhl-usa.com/en/express/resource_center/claims/claims_faqs.html

- Claims with DHL can take up to 30 business days.

San Rocco Italia is not responsible and does not accept responsibility for packages that have been reported as delivered by the carrier, and this includes stolen or missing packages. We do not issue refunds or credits for packages that the carrier confirms as having been delivered.